Each depot has certain terms and conditions specific to them and their bikes but there are some that apply to virtually all rentals and you'll find them detailed below. Please just contact us us with any queries.

When you collect your bike you must bring along your motorcycle license and your credit card. If you are from overseas you’ll also need your passport, your motorcycle riders license from your home country or your international motorcycle riders permit if your license is not in English. Please note that an international rider's/driver's permit on its own is not sufficient and needs to be backed up by your original home country motorcycle license.

Insurance:
Each bike has different insurance details with an excess payable in the event that an accident occurs. Click the 'T+C' icon next to the bike you are thinking of hiring to check details. Although bike theft is very rare in NZ locks should be used at all times when leaving the bike. Breach of rental contract terms voids ALL insurance and renter is liable for ALL damage. Insurance DOES NOT cover rider for bodily injury or damage/loss of personal belongings. Supplementary travel insurance is advised (see below). Loss of rental caused by extensive damage to the motorcycle rendering it unavailable for hire is also not covered.

Security Deposit - Security bond amounts vary depending on the bike you rent. The amount is listed next to the bike on the rental page for the relevant city. Bonds are processed on a credit card and refunded upon safe return of the bike undamaged. In the event of damage the Depot/Contractor may process the cost of repairs up to the value of the insurance excess detailed on the rental pages of the web site.

We are not responsible for exchange rate fluctuations or other fees your bank may charge when refunding the bond. Note that if your trip is a one way journey from one city to another it can take a few days after drop off before the bond is refunded. If you are from overseas it usually takes a few more days for the banks to return it to your account. It is your bank that dictates the length of time this takes not the refunding bank.

Cancellations:
In the event of a cancellation the booking deposit is lost. There is usually a sliding scale of cancellation fees the closer you get to the start date and you can check this out by clicking the 'T+C' icon next to the bike you are hoping to hire. Travel insurance is vital to cover any cancellation costs.

Refunds:
There are no refunds if a motorcycle is returned before the end of the hire period or if a tour is curtailed as the bike had been booked to you and other bookings for these dates refused.

One way rentals:
You can drop off your motorcycle in Auckland or Christchurch and simply pay the freight costs of shipping the bike back to the city of collection. This can vary depending on the bike, date and length of hire and so please e-mail us for a specific quote with regard to this.

Long term rentals:
If you are hiring a bike for a long period and expect to travel a long way then you must agree to have the bike serviced en route. Most depots will not charge you for this.

Costs not included in the rental price:
Parking tickets, speeding fines and other penalties. A $50 fee may be imposed for the handling of unpaid fines.

Fuel:
Bikes are normally provided with a full tank of fuel. Please ensure it is full when returned.

Additional items for hire:
Contact us with your requirements for additional equipment such as tents and cooking items. Almost all depots have riding gear available for a low rental fee.

Personal travel insurance:
It is vital that you have appropriate travel insurance, which offers cover whilst motorcycling. BikeRoundNZ, its Agents, Assigns and Contractors accept no responsibility for a customer's failure to arrange appropriate cover. Please also note that cover is often void if a helmet is not being worn. We strongly recommend you cover yourself with travel insurance in case of accident and to ensure that if your personal circumstances change and you have to cancel your costs are covered. A comprehensive travel insurance policy should cover trip cancellation, loss or damage to your riding gear, replacement vehicle cost and repatriation in case of serious injury or death.

Helmets:
It is a condition that you wear an approved crash helmet at all times when riding your motorcycle. BikeRoundNZ strongly encourages you to take your own helmet and cannot accept liability for the condition of any crash helmet provided by third parties.

Long distance flights and jet-lag:
We strongly recommend that riders arriving from the UK, Europe, Africa, North or South America and/or anywhere that requires a flight of 10 hours or more have a full 24 hours' rest before collecting their bikes. At the very least you should have a good night's sleep before starting your motorcycle trip. Jet-lag, unfamiliar roads and (for some) the change to driving on the left hand side of the road can be a dangerous combination! Your safety is our primary concern. We reserve the right to enfore this recommendation at our discretion.

Mechanical difficulties / accident:
In the event of mechanical breakdown or accident, report this to the emergency number issued to you by the depot. Do not undertake repairs without the prior agreement of the depot. In the event of an accident (or theft), always report it to the police immediately, obtain a police report number, and notify the depot. The depot will make every effort to provide repair facilities or a replacement motorcycle, but is not obliged to do so.

Where a motorcycle has been crashed and is not able to be ridden any further, BikeRoundNZ, its Agents, Assigns and Contractors are under no obligation to replace or supply another motorcycle for the completion of the journey and no compensation can be claimed by the hirer for the unused portion of the hire period. (Also refer to Personal travel insurance section above)

Remote Area Travel:
Travel on remote gravel roads can be extremely dangerous unless you are well prepared and know how to deal with difficult situations. Every year tourists find themselves in trouble and some even die due to lack of preparation and knowledge. If you intend to ride on remote gravel roads then you MUST inform us of your plans. It may be possible to accommodate your route as some depots specialise in bikes for this type of trip. Common roads where many depot's bikes and hire vehicles are forbidden are the Tasman Valley Road (Mt Cook), Nevis Canyon Road (Otago), Skippers Canyon (Queenstown), Macetown Road (Queenstown) and Ninety Mile Beach (Northland). Should your bike break down for ANY reason on remote gravel roads then you will be responsible for recovery costs. Please request authority before taking bikes on gravel roads. This is for your own protection as unnecessary injuries and deaths can be prevented.

Liability:
BikeRoundNZ, its Agents, Assigns and Contractors accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from circumstances outside its or its Contractors' control, such as, but not solely, war or threat of war, riot, industrial dispute, civil strife, fire, adverse weather conditions, terrorist activity, natural and nuclear disaster, technical transport problems, computer malfunction, cancellation of scheduled or charter airlines, closure or congestion of airports or ports, or financial failure of Contractors or depots. BikeRoundNZ often acts as an information and booking resource for vetted suppliers. Your contract is with the supplier directly and BikeRoundNZ accepts no responsibility for and shall not be liable in respect of any loss or damage whatsoever.

Contract:
BikeroundNZ will arrange your rental/tour and you will be required to sign a contract at the depot when collecting your bike. The legally binding contract for the rental/tour will be between you and the depot and not with BikeRoundNZ.

Indemnity Release:
By booking a rental, self guided tour or guided tour you agree that you understand and agree to the indemnity release detailed below which is between you (and any passengers) and RoundOz.com atf the Osborne Trust T/A BikeRoundNZ, it's directors, employees or agents (hereafter called The Company).

You must agree that you shall participate entirely at your own risk and that you, your successors, executors and administrators will release, indemnify and not instigate any claim, demand or expense against The Company for any personal injury, loss of life or damage to personal property suffered during or subsequent to events on the rental or tour.

You must acknowledge that any road whether sealed or unsealed, or any other venue upon which you travel, may have sandy or rocky surfaces with defects either hidden or exposed as is the nature of some roads.

You must agree to obey and observe all rules and directions given during a tour, whether given in writing or verbally by The Company and that The Company has the right to exclude you from any tour for non-adherence to any rule or direction given.

You must accept that you are permitted to rent a motorcycle or take part in a tour on condition that you ride safely with due care and regard for other people and property.

You must acknowledge that motorcycle riding, whether as a rider or passenger, can be dangerous and that a motorcycle rental or participation in a tour organised and promoted by The Company may expose you to the possibility of injury or death and further, you must acknowledge that the way other people may ride, drive or act is outside the control of The Company.

You must acknowledge that there may be no, or inadequate facilities for treatment or transport of participants if participants are injured. You agree that you understand that travel insurance to cover all forms of personal injury, repatriation or costs in the event of death is essential and it is your responsibility to ensure you have appropriate cover.

You agree to wear appropriate motorcycle safety equipment at all times and that you are medically fit to undertake a motorcycle rental or tour.

You must agree that you have read and understood the indemnity release and agree that the motorcycle rental or participation in a tour whether guided or self guided is entirely at your own risk.